Privacy Policy

1. Scope

This Privacy Policy explains what personal information is collected on this website, how it is used, with whom it may be shared, and the safeguards applied to protect it. By using the website or placing an order, you agree to the practices described here.

The services are provided solely in Israel. No cross-border service or fulfillment of international orders is offered.

2. Data we collect

• Personal details: full name, phone number, email address.
• Delivery details: full address, building access code, floor, door/apartment number and the recipient’s phone number.
• Order and payment details: items purchased, payment method, transaction data. Payments are processed securely by external providers; credit card data is not stored on this website.
• Communications: messages exchanged via email, WhatsApp or phone.
• Technical data: IP address, browser/device details, cookies and browsing activity.

3. How we use the data

• To prepare, process and deliver orders accurately and on time.
• To contact customers regarding confirmations, delays or delivery issues.
• To improve the website, the services and the customer experience.
• To send promotions or newsletters after consent has been given.
• To comply with local legal obligations (e.g., tax and accounting).

4. Information sharing

Personal information is not sold. Information may be shared only with:

• Delivery staff — to complete the delivery.
• Secure payment providers — to process payments.
• Technical service providers — hosting, email, analytics tools.

5. Data retention

Information is retained only for as long as necessary to provide services, comply with local legal requirements, handle potential claims and operate the business efficiently.

6. Cookies and tracking

Cookies may be used to ensure website functionality, analyze traffic and personalize browsing.

Cookie preferences can be managed in the browser settings; disabling cookies may limit certain features.

7. Security

The website runs on secure infrastructure. Personal information transmitted through the website is protected by appropriate safeguards (such as encryption in transit and restricted access). Payment processing is handled by trusted providers that implement industry-standard security controls. While no system is entirely immune to errors, robust measures are in place to prevent unauthorized access, loss or alteration of data.

8. Your rights

Subject to local law, customers may:

• Request correction of inaccurate or incomplete information.
• Request deletion of personal data, subject to local legal retention requirements.
• Object to marketing and withdraw their consent to promotional communications at any time.
• Unsubscribe from newsletters or similar communications.
• Requests can be submitted using the contact details listed below.