Returns Policy

1. Perishable products (flowers, bouquets, wine and food items)

Flowers, bouquets, wine and any food-related item are considered perishable products.

There are no returns or refunds after delivery.

If there is a quality issue (a damaged bouquet, wilted flowers, a broken wine bottle or an item that does not match the order), contact us within 3 hours of receiving the item and attach photos.

After review, we will offer a replacement product or store credit.

2. Non-perishable products (balloons, vases, decorative accessories, etc.)

These items are not eligible for return or refund.

If the product is defective or damaged on delivery, report it within 3 hours with photos. We may provide a replacement product or store credit.

3. Order changes and cancellations

Orders may be cancelled up to 12 hours before the scheduled delivery time.

After this window, preparation and collection may have already begun; no refunds will be given, and preparation costs may be charged.

4. If we are at fault (delivery issues caused by us)

If there is clearly an error on our side (e.g., a wrong address despite correct information, a significant delay, missing items), we will resend the order promptly or issue store credit equal to the value of the order.